At Ambrue Studio, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, our Return & Refund Policy ensures that you have the option to return items and receive a refund, provided the conditions below are met.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
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The item must be in unused, unwashed, and unworn condition.
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The item must be in its original packaging with tags intact.
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The return request must be made within 14 days of receiving the order.
Note: Custom or sale items are not eligible for return or refund unless they are defective or damaged upon arrival.
2. How to Initiate a Return
To initiate a return, follow these simple steps:
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Visit our Contact Page and provide your order details.
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State the reason for the return (e.g., wrong size, damaged item, etc.).
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Our customer service team will guide you through the return process and provide you with a return authorization.
3. Return Shipping
Once your return is authorized, you will be responsible for the return shipping cost unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the safe return of your item.
4. Refund Process
Upon receiving the returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, your refund will be processed to your original payment method within 7-10 business days.
Note: Shipping charges are non-refundable, and you will be responsible for any return shipping costs unless the return is due to our error.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will provide a full refund or exchange, including shipping costs, if the item is deemed defective.
6. Exchanges
Currently, we do not offer direct exchanges. If you would like a different item, please initiate a return for the original purchase and place a new order for the desired product.
7. Non-Returnable Items
The following items cannot be returned:
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Custom-made products
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Sale or discounted items (unless defective or damaged)
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Gift cards
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Intimate or personal care items (if applicable)
8. Refund Timeframe
Refunds will be processed to your original payment method within 7-10 business days after receiving the returned item. Please note that your bank may take additional time to process the refund.
9. Customer Support
If you have any questions or concerns about returns or refunds, please visit our Contact Page for support. We are here to assist you.
Thank you for shopping with Ambrue Studio! We appreciate your business and will do everything we can to ensure you're satisfied with your purchase.